Everyone comes into our Adult Service either as a self referral or as a referral by another organisation or agency.

We need a completed referral form for all clients and it can be found here  document CLEAR Adult Referral Form Agency and Self (46 KB)  
Please complete as much information as you can, but if you are unsure of any details our Referrals Team can discuss this with you once the form has been received.
You can email your forms to: This email address is being protected from spambots. You need JavaScript enabled to view it. or post them to us at:
7-8 Cathedral Lane
We recommend that you use recorded delivery post, a secure email transfer or password protected document.

If you have any questions about your referral please email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01872 261147 

All information we receive is kept in the strictest confidence and managed in accordance with our privacy policy

What Happens Next

If we need further information, we will contact you by telephone or email. If we have all of the information we need, the referral will be assessed to see if we can provide the support requested. This will depend on:

  • The type of support that is needed – we do our best to match all our clients to the most appropriate type of counselling or therapy
  • Availability of therapists – we have a team of counsellors and therapists working across Cornwall and will try to match client’s and therapists on a geographic basis to minimise travel
  • Funding for counselling and therapy – we have funding from the Ministry of Justice for adults who have experienced rape and sexual abuse including abuse that took place in childhood.

The Office of the Police and Crime Commissioner provide us with funds through the Victim Care Unit (VCU) (www.victimcaredevonandcornwall.org.uk) for adults who are the victims of a reported crime. Referrals are either through the VCU or as a self referral.
These provide funding for a finite number of places and therefore there is often a wait for counselling or therapy to start – we will let you know of the current position when you refer yourself.
If you are referred through the Who Dares Works project the project will fund our support, including any travel expenses.
Counselling and Therapy can also be purchased directly at the cost of £50 per session.

When your referral has been accepted the allocated therapist will make contact with you within 2 weeks to arrange an initial meeting. Meetings will usually last for 1 hour and will take place in a location that is mutually agreed – these can be at our offices in Truro. If you have mobility issues or have a disability please contact us so that we can ensure the meeting venue meets your needs.

If you are unable to attend your appointment please contact your therapist or the CLEAR office team by phone or email.

There is no charge for cancellations with more than 24 hours notice. Cancellations with less than 24 hours notice or non attendance will be charged at the full price.



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