CLEAR is committed to providing high quality services and will do everything we can to ensure that people’s experience of our service is both positive and useful.

Feedback is important to us and helps us to continually improve our services. We will ask for feedback at certain points during therapy and counselling but welcome any comments, compliments or suggestions at any point via your counsellor or therapist or to the central office by email or in writing to the address below.

Complaints

Whilst we make every effort to get things right, we also understand that things can sometimes go wrong. If this happens, we will do everything we can to listen, explain and put things right.

In the first instance please talk about your concerns with your counsellor or therapist, explain what the issue is and what resolution you are seeking. You can expect to have that concern dealt with promptly, fairly and professionally.

If it is not possible for any reason for you to do this, please put your complaint in writing by This email address is being protected from spambots. You need JavaScript enabled to view it.  or by post to:

Carolyn Webster
Chief Executive
CLEAR
Godolphin House
7-8 Cathedral Lane
Truro
TR1 2QS

You can also complain to our registered professional bodies and can access their details here - pdf CLEAR complaints policy (104 KB) - this includes the contact details for BACP. 

 

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