We strive to provide an excellent service to service users and agencies alike, but occasionally we may not get things right and if you would like to make a complaint we will make every effort to address your concerns and put things right.
If the complaint is from a child, young person, parent or carer, receiving services from CLEAR, or being made on behalf of a child or young person, we have a Complaints Policy and Procedure Document, which can be viewed or downloaded from the section to the right. There is also a Complaints Flowchart which clarifies the process graphically.
If the complaint is from any other source then please either write to:
PO Box 706
or email firstname.lastname@example.org
We aim to respond to all enquiries within five working days. If you would like to offer feedback but not necessarily make a formal complaint, you may wish to use one of our feedback forms.