There are many other services, organisations and partnerships, both local and national, that provide specialised advice and support covering a range of needs and issues. If we are unable to help, are not the most appropriate service to support you, or you need additional help alongside support from CLEAR, take a look at the links and information below. They are organised into four broad categories: Children and Families, Domestic Abuse and Sexual Violence, Health and Wellbeing, Other Advice and Information. An additional category has been added for specific advice for the Covid-19 coronavirus pandemic
Covid-19 coronavirus pandemic
During the Covid-19 pandemic Anxiety UK is extending their helpline hours to provide additional support in the evenings until 10pm and over the weekend between 10am-8pm so that they can offer support to as many people as possible who need help - 03444 775774 / www.anxietyuk.org.uk/coronanxiety-support-resources
Cornwall Recovery College
A guide for coming out of Covid 19 Lockdown - www.recoverycollegecornwall.org.uk/uploads/documents/Coming-Out-of-Lockdown.pdf
Winter 2020 lockdown guidance - www.recoverycollegecornwall.org.uk/uploads/documents/RCC-Covid-Lockdown-Guidance-2.pdf
Information on support for residents and businesses, as well as information on affected services. Link here
The Council have also produced pdf Covid 19 Community Toolkit 09 04 20 (1) (2.83 MB) that contains lots of useful information
Government guidance on how to get help on domestic abuse - find out how to get help if you or someone you know is a victim of domestic abuse on the Gov.UK website
The Ministry of Justice
The MoJ have issued specific information on accessing victim and witness support services which recognises the disruption being caused. This includes recognition that there may be a shift towards emotional and practical support being provided remotely due to Government advice on social distancing. The informaion is available on the Gov website here
National Health Service
10 tips to help if you are worried about coronavirus Covid19 - every mind matters
National Police Chief Council's Advice
Domestic Abuse victims urged to keep seeking help during Coronavirus outbreak - link here
Support for victims for impact early release of offenders
Measures to support victims as prisoner early release programme - details here
Train Travel when escaping Abuse
People fleeing domestic abuse anywhere in Britain during the coronavirus lockdown can apply for free train travel - details here
Victim Care Devon and Cornwall
Victim Care are continuing to provide support for anyone affected by crime in Devon, Cornwall and the Isles of Scilly. Some of the services are running differently due to Covid-19, but they are still available. Details of their services are on their website here
Children and Families
0800 1111 / www.childline.org.uk
Childline is a free, private and confidential service there to help anyone under 19 in the UK with any issue they’re going through.
CRUSE provide support, advice and information to children, young people and adults when someone dies. They offer face-to-face, telephone, email and website support
Early Help Hub
Support for parents, including referral to:
Early Years Inclusion Service
Health Visiting (over 2 years)
Targeted Youth Support
Video Interaction Guidance
The Family Information Service (FIS)
The family Information Service supports families across Cornwall with free and impartial information and advice.
Through Kooth, young people in Cornwall have access to a free counselling service. The service will offer face-to-face counselling through young people's centres and some schools across Cornwall. It also includes a free online counselling and support service provided via Kooth.com's website staffed by a team of qualified counsellors.
Lucy Faithfull Foundation
The Lucy Faithfull Foundation is a child protection charity dedicated solely to preventing child sexual abuse. They work with entire families that have been affected by sexual abuse including: young people with inappropriate sexual behaviours; adult male and female sexual abusers; victims of abuse and other family members.
Confidential support and advice for young people open 10:00 to 22:00 weekdays, 14:00 to 22:00 weekends - freephone 0800 068 4141 / www.papyrus-uk.org
Papyrus exists to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.
01209 210624 / www.penhaligonsfriends.org.uk
Penhaligon’s Friends is a Cornish charity supporting bereaved children, young people, parents and carers. They offer children and young people the chance to meet others and share their experiences, as well as practical resources for children and parents.
Tackle Child Abuse
Department for Education campaign with simple steps to help identify and report your concerns to your local council that could provide the missing piece of information that is needed to keep a child safe.
www.youngminds.org.uk / YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis - text YM to 85258 (Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus) / Helpline for parents looking for support: 08088 025544
National charity committed to improving the mental health of all children and young people
Domestic Abuse and Sexual Violence
Cornwall Women's Refuge Trust
24 Domestic Abuse Helpline: 01872 225629 / www.cornwallrefugetrust.co.uk
Cornwall Refuge Trust provides refuge accommodation for women, men and children who have escaped domestic abuse, offering them a safe and supportive environment in which to recover from their experiences.
Employer's Toolkit for Tackling Domestic Abuse
Business in the Community (BITC) is the oldest and largest business-led membership organisation dedicated to responsible business. Employers owe a duty of care to employees and have a legal responsibility to provide a safe and effective work environment. Preventing and tackling domestic abuse is an integral part of this.
Galop provides confidential and independent advice and support for LGBT+ people who have experienced sexual assault, abuse or violence. We provide a welcoming, inclusive and safe space to talk, whatever your sexual orientation or gender identity.
Silent Solution - Independent Office for Police Conduct
What to do if you need urgent police help through the 999 service, but can’t speak - press 55 to be put through to police call management, If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.
Support for males survivors of sexual abuse
Confidential helpline for male victims of domestic abuse and domestic violence, weekdays 10am to 4pm: 01823 334244 / www.mankind.org.uk
Mankind support male victims of domestic abuse and male victims of domestic violence - from their current or former wife or partner, including same-sex partner.
Men Against Sexual Abuse
Men Against Sexual Abuse (MASA) is a support group run by men for men.
MOSAC (Mothers of Sexually Abused Children)
Freephone: 0800 980 1958 / Website: www.mosac.org.uk
Supporting all non-abusing parents and carers whose children have been sexually abused. We provide various types of support services and information for parents, carers and professionals dealing with child sexual abuse.
The National Association for People Abused in Childhood (NAPAC)
Call 0808 801 0331 free from all landlines and mobiles: Monday – Thursday 10:00-21:00 and Friday 10:00-18:00 / www.napac.org.uk
NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood.
Norda House Project
Norda support men who have left or are leaving abusive relationships and can provide safe accommodation for men and their children in our male refuge in Cornwall.
Operation Emotion is a Plymouth based charity that provides services for adult male survivors of sexual abuse, linking with specialist organisations where appropriate. They specialise in group work offering a range of self help initiatives and educational programmes that help men in a process of recovery.
Ritual Abuse, Ritual Crime and Healing - information and resources for survivors, therapists, friends and families.
24hr national domestic violence helpline: 08082000247 (run in conjunction with Women's Aid - see above) / www.refuge.org.uk
Refuge is committed to a world where domestic violence and violence against women and girls is not tolerated and when women and children can live in safety.
Rights of Women
National family law line - for women in England and Wales who need family law advice: 020 7251 6577 (Opening hours: Tues – Thurs 7pm to 9pm; Friday 12pm to 2pm)
Criminal law - for women in England and Wales who need advice on criminal law; can advise on: sexual offences including rape and sexual assault; domestic violence, harassment and stalking; reporting offences to the police and the criminal justice system: 020 7251 8887 (Opening hours: Tuesdays 7pm-9pm)
Download a booklet called From report to court: a handbook for adult survivors of sexual violence, produced by the charity Rights of Women
Rights of Women work in lots of different ways to help women through the law.
Safer Futures is a domestic abuse and sexual violence service commissioned by Safer Cornwall and delivered in partnership by First Light and Barnardo’s across Cornwall and the Isles of Scilly.
Safer Cornwall is the community safety partnership for Cornwall. It is made up of statutory organisations (Cornwall Council, Devon and Cornwall Police, Cornwall Fire and Rescue Service, National Probation Service, Dorset, Devon and Cornwall Community Rehabilitation Company and NHS Kernow) and a wide range of other public sector, voluntary, community and private organisations.
SEEDS Cornwall are a group of female survivors of domestic abuse who are committed to influencing and improving agency responses and service delivery for other women and children living with domestic abuse
Sexual Assault Referral Centre (SARC) Cornwall
Devon, Cornwall & Isles of Scilly Helpline: 0300 3034626 / www.sarchelp.co.uk/truro-sarc
The Truro SARC is based at the Willow Centre, a safe location on Truro Health Park. All of the staff are specially trained to support anyone who has experienced rape or sexual assault. This could have been recently or in the past. You will always be believed and treated with the utmost dignity and respect. The Truro SARC provides support and services to males and females of any age.
The Survivors Trust
Advice & Support: 08088 010818 / www.thesurvivorstrust.org
The Survivors Trust is a national umbrella agency of over 125 specialist voluntary sector agencies throughout the UK and Ireland providing a range of counselling, therapeutic and support services working with women, men and children who are victims/survivors of rape, sexual violence and sexual abuse Information.
SurvivorsUK help victims of male sexual abuse as well as their friends and family, no matter when the abuse happened.
The Truth Project
0800 917 1000 - open weekdays 8am-8pm, Saturdays 10am-12pm. Calls are free / www.truthproject.org.uk/i-will-be-heard
The Truth Project is part of the Independent Inquiry into Child Sexual Abuse. The Truth Project offers victims and survivors the opportunity to share their experience in writing, on the telephone or in person.
UK Says No More
UK SAYS NO MORE is a national initiative to raise awareness to end domestic violence and sexual assault - through digital campaigning; partnership building with non-profit, corporate, local authority and educational organisations across the UK
WAVES is a confidential counselling and outreach service provided by specialist trained counsellors. If you have experienced any form of domestic violence /abuse or family violence, this service may be for you. The project also aims to make its services available to anyone who does not usually have access to therapy; people on low incomes, young people, disabled people, women, men, lesbian, gay, bisexual, and transgender (LGBT+).
West Cornwall Women's Aid
West Cornwall Women's Aid (WCWA) provide positive interventions for women and children experiencing domestic abuse.
08082000247 - 24hr freephone / www.womensaid.org.uk
Support for women and children survivors of domestic abuse.
Rape & Sexual Abuse Helpline 01208 77099 / Domestic Abuse Helpline: 01208 79992 / www.womenscentrecornwall.org.uk
Women's Centre Cornwall is run by women, for women. They aim to empower and enable all women and girls to gain the health and well-being and confidence and skills to achieve their potential and become stronger and more independent.
Health and Wellbeing
helpline - 0800 58 58 58 - 5pm to midnight, 365 days a year / www.thecalmzone.net
Campaign Against Living Miserably (CALM) provide support in the prevention of suicide including the tools needed for action.
Helpline: 03001233393 or text 86463 (9am to 6pm) / www.mind.org.uk
National mental health charity
- Help after rape and sexual assault: www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/
Also see Sexual Assault Referral Centre (SARC) Cornwall above
- Audio guides to boost your mood: www.nhs.uk/conditions/stress-anxiety-depression/moodzone-mental-wellbeing-audio-guides/
- Every Mind Matters: www.nhs.uk/oneyou/every-mind-matters
Pentreath promot good mental health through personal development, education and employment. They offer support to help people believe in their own potential and achieve their vocational goals, whatever challenges they face. They recommend that you speak to your mental health or social care worker or your GP if you want to access their services. They also accept self-referrals.
Call 116 123 for free / 01872 277277 local call charges apply / www.samaritans.org/branches/truro
The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide. Whatever the issue they are available 24 hours a day, 365 days a year.
Call SANEline on 0300 304 7000 from 4.30pm to 10.30pm to talk in confidence / www.sane.org.uk
SANE is a mental health charity that believes that no-one affected by mental illness should face crisis, distress or despair completely alone.
Spectrum is a provider of specialist care services for people with Autistic Spectrum Disorders, associated conditions and challenging behaviours.
Valued Lives is a mental health charity based in Cornwall which offers a crisis service, community based care and support, therapeutic activities, enablement programmes, and general advocacy services.
Other Advice and Information
See We Are With You below
Care and Support in Cornwall
This website is for residents of Cornwall requiring care and support.
Bodmin Magistrates Court: Thursdays & alternate Wednesdays 9:30am to 4:30pm - T 01208 78003 M 07949 455 443 Truro Magistrates Court: Monday & alternate Wednesdays 9:30am to 4:30pm - T 01872 274 104 M 07949 455 443 www.cassplus.org / www.cassplus.org/contact-us
CASS+ is an independent charity that works alongside the courts in Devon and Cornwall to support both offenders and victims. Find out more about pdf CASS+ here (330 KB)
For debt enquiries text DEBT to 78866 / For all other enquiries text ADVICE to 78866 And Citizens Advice will call back / www.citizensadvice.org.uk
Citizens Advice offer the advice people need for the problems they face - free, independent, confidential and impartial.
Witness Service: Citizens Advice provide free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales. Help and Support www.citizensadvice.org.uk/law-and-courts/legal-system/going-to-court-as-a-witness1
Freephone 0800 555 111 / www.crimestoppers-uk.org
Independant charity through which you can report crime anonymously - available 24/7, 365 days a year
Jobcentre Plus is the government-funded employment agency and working age benefit office that can be found in many towns, whose aim it is to help people of working age find employment in the UK.
Support for Military Veterans
Lily Jones has written this guide about housing and financial support available for military veterans.
Universal Credit is a payment to help with your living costs. It’s paid monthly. You may be able to get it if you’re on a low income, out of work or you cannot work.
08081689111 - operates 24/7 / www.victimsupport.org.uk
Victim Support provide support for people affected by crime or traumatic events - free and confidential.
If you're concerned about your name and address appearing on the electoral register for safety reasons, then you can register to vote anonymously.
We Are With You
Free, confidential support with alcohol and drugs (Formerly known as Addaction)
Crown Prosecution Service
- Reporting Sexual Offenses: www.cps.gov.uk/sexual-offences
- Reporting Domestic Abuse: www.cps.gov.uk/domestic-abuse
- Resources for Victims and witnesses: www.cps.gov.uk/victims-witnesses
- Provision of Therapy for Vulnerable or Intimidated Adult Witnesses: www.cps.gov.uk/legal-guidance/therapy-provision-therapy-vulnerable-or-intimidated-adult-witnesses
- How the CPS prosecute rape: www.cps.gov.uk/cps/how-we-prosecute-rape ( Note: case studies contain Trigger Warnings)